according to the finnish consumer protection act, the customer has the right to return his / her purchase by notifying the sender within 14 days of receiving the ordered goods. arkihelsinki oy do not accept returns that have exceeded the 14 day limit. if you want to return your order, send us a mail to email@example.com (before the 14 day limit) to receive the information for how to proceed with the return. please provide us with your name, your address, the name of the products you have order and the name and the quantity of the products you would like to return. when receiving the return confirmation, please store your return confirmation until the refund is received.
the returned products must be in their original package and be comparable to new ones, unopened and unused. if the returned product does not meet the previously listed standards arkihelsinki oy has the right to deduct a sum equal to the depreciation compared to the original value of the product. the right to return products does not include products in the following categories; hygiene and cosmetic products, discounted products. the customer is responsible for the shipping costs of the returns as well as for the possible condition changes in the product due to poor return packaging.
after receiving and approving a returned product arkihelsinki oy complete the refund within 14 days with the same payment method as used for the order. arkihelsinki oy also refunds a sum equal to the shipping cost for the return using postis standard delivery. arkihelsinki oy is not responsible for other shipping costs of the return.
for returning a product please include a note in the package with your name, address and phone number. on the return package please mark the address below and take the package to a posti-delivery point.